Refund & Return Policy

At Kryoln Official, customer satisfaction is our top priority. We are committed to providing high-quality cosmetic products and exceptional service. However, due to the hygienic and personal nature of our items, we have established specific guidelines regarding returns and refunds to ensure the safety and well-being of all our customers.

Eligibility for Returns & Refunds

To be eligible for a return or refund, your request must meet the following conditions:

• The request must be made within 7 days of receiving your order.

• Products must be unused, unopened, and in their original packaging.

• Items should be free from any signs of use, damage, or tampering.

To initiate a return or refund, please email us at refund@kryolnofficial.com with the following details:

1. Your order number

2. Clear photos or videos of the product showing the issue or reason for return

Once we receive and review your request, our team will get back to you with the next steps.

Non-Returnable Items

Please note that the following items are not eligible for return or refund:

• Products that have been used or opened

• Items purchased during sales, promotional offers, or with discount codes

• Products with broken seals or damaged packaging due to customer handling

We reserve the right to refuse returns that do not meet the above conditions.

Refund Process

Once your return request is approved, we will process your refund through your original payment method or via bank transfer. Please allow 7 to 10 business days for the refund to reflect in your account.

Kindly note:

• Refunds are issued only for the product cost

• Shipping charges are non-refundable

We appreciate your understanding and cooperation in maintaining product hygiene and safety for all our customers. For any further questions or support, feel free to contact our customer service team.